important Information

Delivery & returns

Your #CHAOSSTYLE is handmade, to order, in the Chaos studio

Dispatch and Delivery

 

For any items not made in the Chaos studio (Knitwear, Footwear, and Jewellery) your order will posted on the Friday following when the order was placed. 

For everything else, rather than building up surplus stock, we make your order when it's placed to keep waste to a minimum and only process what we will use. We value the quality of our handmade production so please allow up to 2 weeks for your order to be cut, made and posted out to you at which point we’ll email you to say it's on its way. 

SALE items will often be pre-made samples and therefore ready to dispatch. However occasionally made to order garments will be in the sale and so will follow the 2 week order schedule. If you would like to know the approx. delivery date of a sale item please contact agy@calmamongstthechaos.co.uk

All Calm Amongst the Chaos garments are sent via Royal Mail First Class so we can keep track of your order. The price of an item does not include delivery charges. Our delivery charges are £5 for the UK, and £20 for the rest of the world, no matter how much you order. Since March 2020 we have offered Free Postage on all UK orders.

Orders are expected to arrive with you within 3 working days after posting in the UK. Items shipped to Europe are expected within 5-10 working days and 8-28 working days for the rest of the world.

In using the Website you agree to these Terms and Conditions of which Calm Amongst the Chaos reserve the right to change or amend at any time.

 

Returns

All Calm Amongst the Chaos garments are handmade in the UK by one of Team Chaos. When you order from the online shop the garment you receive may differ ever so slightly from the photo.

However, if after receiving your garment it is unsuitable, for whatever reason, we will exchange your garment or refund your money if you inform Calm Amongst the Chaos, via email, within 14 days of the original dispatch date.


All items must be returned to Calm Amongst the Chaos, prepaid and in the condition they were sent (unworn and unwashed), of which we shall be the sole judge, and within their original packaging. Refunds will be paid within 28 days after receiving the returned items. Please note that the initial postage and packaging charge is non-refundable.

Damaged and/or defective items (through no fault of your own wearing or use) will be repaired or replaced or refunded. Calm Amongst the Chaos must be informed (via email) within 14 days after the dispatch date of any damaged and/or defective items. Refunds will be paid within 28 days after receiving the returned items.

We ask that you include the completed CHAOS Returns Slip so that we can process your return as simply as possible. We would also recommend that you insure the package and obtain a tracking number, as CHAOS cannot be held responsible for lost packages.

 

If you need to cancel your order, for any reason, it has to be within an hour of placing the order. This is due to everything being made to order. 

In using the Website you agree to these Terms and Conditions of which Calm Amongst the Chaos reserve the right to change or amend at any time. By purchasing using the online store you give Calm Amongst the Chaos permission to keep your details. We will not pass on information to any 3rd parties.

(Request a free swatch bundle here!)

 
 

sizing 

At Calm Amongst the Chaos we design clothes in an oversized, relaxed and comfortable fit. Therefore the silhouette we create is the shape of the clothes rather than the shape of the body beneath. This way our styles have a more universal fit and have longevity if the body of the wearer changes.

If you are looking for tailored, fitted clothing then we are not the brand for you. If however texture and volume spark your imagination when it comes to your wardrobe then we guarantee we have styles that you will love and cherish for years to come. 

When deciding how a Chaos garment will fit you please look at our simple guide below. We have illustrated the points on the body which we refer to in our measurements on each individual garment page. Some styles are made in two different sizes (our trousers and dungarees) so it is important to measure yourself as per our guide and then compare the measurements of each size to your own to gage an idea of fit. 

If you are under 5'1" or over 5'10" please note that we can make things shorter or longer. Just leave a note at the checkout of your desired length or contact the studio agy@calmamongstthechaos.co.uk / 01425 839836 to discuss your requirements with a team member. 

 
 

fabrics

We always endeavour to use natural, ethical and sustainably sourced fabrics to create our collections at Chaos. Unfortunately fabric production is a deeply flawed industry and therefore it is impossible to be 100% sustainable. Please take a closer look and read about why we have carefully chosen these particular fabrics.

Please note these are NOT all the fabric types we use at Chaos they are just our favourites and the ones we use the most.

 

To request fabric swatches please fill out the form below and we'll be happy to post them out to you asap. 

Request Fabric Swatches
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Designed and handmade in the New Forest, England.